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Visit the order status page or read more about order status definitions. If you still have questions or concerns, please Contact Us to send us an e-mail. [Return to Top]What is your online return and exchange policy? An original packing receipt dated within 90 days is required for all returns and exchanges. You can make returns or exchanges via mail with an original eagle-resolutions.com packing receipt. All returns must be new, unused and contain all original product packaging and accessories. Some items cannot be returned if opened and used, including holsters, paintball guns. All items are subject to a 15% restocking fee. Other restrictions may apply. Holiday and seasonal merchandise on clearance at time of return will be refunded at the clearance price. All other returns or exchanges - including those without receipt - will be offered manufacturers' warranty and repair assistance at 1-888-351-9051. Sorry, but shipping charges will not be refunded. To return an
eagle-resolutions.com purchase by mail: 1. Pack the
item and include all product packaging and accessories. 2. Enclose your
original packing receipt or an online Gift Receipt and be sure to
complete all necessary information. 3. Ship your
package to: ERRII.com
Returns To exchange an item, or for other return questions, please call 1-888-351-9051. For information regarding ERRII return and exchange policy, click here. [Return to Top]Can
I order merchandise from the website over the phone? Yes. While shopping at eagle-resolutions.com is safe and secure, we realize that some of our guests would prefer to order via the phone. We invite you to browse through our site and then call 1-888-351-9051 to place your order by phone. [Return to Top]We offer three modes of shipping. The Total Time indicates how long it should take from the time you place your order until the time you receive your order. Some products cannot be shipped Rush or Express due to federal regulations or size restrictions. Shipping restrictions will be clearly identified in the product description and/or on the checkout screen. If you order
online or by phone, you will be notified at the time your order
is confirmed if an item is on backorder. Backordered items will
be shipped within 30 days.
Pricing For orders less than $200, Standard delivery is priced based on the price of item(s) of your order. Rush delivery is the Standard price plus an additional charge of $8. Express delivery is Standard price plus an additional charge of $18. For orders over $200, Standard delivery is determined at 9%, Rush delivery 11% and Express 15% of the total price of your item(s) before tax. For certain large and/or heavy products, a special shipping rate may apply and the retail price of that item will not be considered. These special shipping rates will be clearly indicated in the product description. Price of item(s)
What
if I don't have a packing receipt? We want to ensure your eagle-resolutions.com returns and exchanges are fast and convenient. If you misplaced your packing receipt, in most cases you can still make a return or exchange by mail. You can also print a gift receipt after the item ships by checking Order Status on eagle-resolutions.com. A gift receipt entitles you to a merchandise voucher. If you misplaced
your packing receipt and want to mail your return, please include
the following: 1. The item
you are returning, including all product packaging and accessories.
2. A note with
your name, address and order number. 3. Ship your
package to: ERRII.com
Returns
The
item I bought yesterday is now on sale. Can I get the lower price?
If we advertise a lower price in the week of, or in the week following your full-price purchase, simply mail in your original receipt. We will refund you the difference. Sorry, no price adjustments can be made for clearance pricing.
You can pay with a credit card. The credit cards we accept are Visa, MasterCard, American Express and Discover. We will also accept checks with mail-in orders. Please go through the checkout process without clicking submit. This will calculate a grand total for you. Then print the Shopping Cart page and remit payment to: ERRII.com
Mail Order Processing
What
is Express Checkout and why should I use it? Express Checkout
is a fast way to buy because you fill out just one form before completing
your purchase. You can choose Express Checkout if you are: Shipping to
only one address Not in need
of gift wrap or gift messages Paying with a credit card If you're registered and signed in with eagle-resolutions.com, Express Checkout is even faster. We'll fill in your form for you after you customize your Checkout settings in My Account.
What
if I am sending items to more than one address? You can send
to as many as 8 addresses per order. To do this, just check the
box on the Bill/Ship page to tell us you are sending to more than
one address. You'll then be able to add and edit shipping addresses
from the Shipping page. 1. Place more
than one order online. For instance, if you needed to ship to 10
addresses, place one order for the first 8 addresses. Then, place
a second order for the remaining 2 addresses. OR 2. Place your order by phone. Please call 1-888-351-9051, and a eagle-resolutions.com representative will help. How
does eagle-resolutions.com protect my credit card information? We know that offering a safe and secure shopping experience is one of the most important things we do. We use Secure Sockets Layering (SSL) to encrypt all of your personal information including your credit card number. Additional information is available in our Safe Shopping Guarantee. Who
should I contact if the Verified by Visa service is not working?
Please contact your credit card company, typically listed on the back of your card.
Can
I send my package as a gift? We're happy to offer gift wrap on most eagle-resolutions.com purchases. We will also include a personalized gift message per shipping address which can be up to 4 lines, 26 characters per line. Only one message is possible per order. Gift Wrap costs $5.00 per item. Some products cannot be gift wrapped due to size. These products will not offer the gift wrap check-box option on the shopping page. One free Gift Message per ship to address can be included at no additional charge.
Do
you ship orders outside the U.S.? ERRII.com is currently unable to ship orders to International addresses (including Canada) nor are we able to accept orders from non-U.S. residents. We are pleased to ship to Alaska, Hawaii, APO and FPO addresses using Standard delivery only. When shipping to an APO/FPO address, delivery may take 3 to 6 weeks.
Orders shipped to most of the United States are subject to sales tax; exceptions include the states of Alaska, Hawaii and Vermont. The amount of tax will be calculated based on state and local sales tax rates for the shipping address.
Why
do some items indicate that they will ship at a later date?
There are two reasons that your item may not ship immediately. It may currently be on backorder or it may be a special order item. If the item is backordered, it means that we do not currently have that item in stock, but that we expect more in the near future. Your Order Confirmation e-mail will indicate that the item will ship at a later date and you will receive a letter indicating when you can expect it to ship. If the item is a special order, it will be indicated as such within the product description. Some special orders are pre-orders, which allows you to reserve and buy the item before it is released. Some special orders are items that need to be shipped directly from the manufacturer. The product description will indicate when you can expect to receive these items. In either case, your credit card will not be billed until the items actually ship.
I can't
find the product I am looking for. How can I search for it?
If you need help looking through our current product assortment, use our advanced search feature. eagle-resolutions.com currently offers a limited assortment of products available for purchase online. We know our guests expect more, so we'll be adding more products every week. Be sure to check our web site as we grow. The terms listed
on this page detail all possible steps or phases in your merchandise
order status. If you still have questions about the status of your
order, please call Guest Services at 1-888-351-9051 Canceled: Exchanged: Held: Partially
Shipped: Processing: Returned: Shipped:
Sold Out:
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